My water supply

Appearance

We supply drinking water to a very high standard, but sometimes you may notice a change to the appearance of your water.

Common problems

Help & advice

Help & advice

Help & advice

If your water is any other colour, please contact us for further advice.

Why does my water appear black, brown, orange or yellow?
Black, brown, orange or yellow looking water is usually the result of a sudden change in direction of water within iron mains, which can disturb iron and manganese particles that settle in the bottom of the water pipes. Read more
Why does my water appear blue?
In very new buildings, or buildings with new plumbing, small quantities of copper can dissolve into the water until a natural protective layer builds up on the inside of the pipes. Read more
What are you doing to improve the appearance of my water?
The quality of water we deliver to customers daily is ultimately the most important thing we do. We’re committed to delivering above the industry average of 99.96% for water quality. Read more
Why is my water cloudy or milky?
The water can look cloudy or milky white in colour, usually because air has got into the water supply. Read more