My water supply

Water in your home

We’re committed to ensuring our water is the highest quality when it enters your home.

Once it’s arrived it becomes your responsibility to ensure it remains the highest quality when you drink, cook with it or bathe in it.

Lead pipes

Find out more about lead levels and lead pipes

Stains, slime and mould

Find out more about staining, slime, and mould, commonly found in the bathroom or kitchen

Fluoride

Find out more about Fluoride levels in our water supply

Looking after the water in your home

Advice on how to look after the water in your home from WRAS and Water UK (PDF download)

Hard water in your home

Hard water is perfectly safe. However if you want to reduce the amount of scale or furring, find out the steps you can take

In this section

How can we help?

How hard is my water?
All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK. Read more
Why is my water cloudy or milky?
The water can look cloudy or milky white in colour, usually because air has got into the water supply. Read more
How do you treat my water to make it safe?
Before we are able to supply your water we must meet strict drinking water standards. To do this all of our water goes through a treatment process. Read more
Why does my water appear black, brown, orange or yellow?
Black, brown, orange or yellow looking water is usually the result of a sudden change in direction of water within iron mains, which can disturb iron and manganese particles that settle in the bottom of the water pipes. Read more