We are replacing old water mains across our network that have a history of bursting or leaking. By replacing the pipes, we will ensure improved reliability of our network and the water we supply to our customers. 

Details on the duration of each work scheme can be found on the pages listed above.

Our teams will generally affect the area outside a single property for five to 10 days. As our teams progress with the work, they will move away from your property. Access to frontages will be always maintained throughout the duration of the works. If, for any reason, we need to restrict access, we will speak to you in advance. 

As we move through an area, we will reinstate and clear the site as we progress, ensuring we leave the working area clean and tidy prior to moving on.

Any grassed area may need more time to return to its previous condition as this will need to re-grow.

We will provide a continuous alternative water supply during the installation of any new pipeline.

It is likely that as we build our new infrastructure, we will need to move the customer from existing supply arrangements to temporary supply arrangements, and then back to final new permanent supply arrangements.

During this task, there will be very short duration disruption, but we will ensure customers are made aware of this activity prior. 

Water quality sampling will take place as part of the delivery of our new infrastructure. This will ensure that the water quality will be unaffected. 

Discolouration is unlikely to occur during the delivery of our work. 

In the event that discolouration does occur, please run the cold kitchen tap at steady flow (not a trickle, and not full blast) for 20 minutes, or until your water runs clear.

If it hasn't cleared after 20 minutes, wait for a couple of hours, and then repeat the process. If it hasn't cleared within four to six hours, please contact us and we will look into this for you.