Making water count: Our business plan maps out next steps for the future

South Staffs Water has submitted its Business Plan for 2020 – 2025 to Ofwat today. The plan, which is titled ‘Making Water Count’, follows consultation with more than 40,000 customers over the last two years.

Being a private company that provides an essential public service, South Staffs Water is putting customers at the heart of everything it does, making sure it delivers what is important to them in an affordable way. Building on the already high levels of trust and strong performance, the plan is a stretching one and enjoys the support of 84% of customers.

The company already has one of the lowest bills in the country but is going further. South Staffs Water has taken the challenging step of ensuring bills will not increase above a typical bill level of £144 per customer during 2020-25, delivering an 11% real terms reduction and giving customers the certainty they asked for.

Some of the document’s key points and pledges include an ambitious leakage reduction of 25% in the South Staffs region and also doubling the number of customers we provide affordability support to.

Phil Newland, Managing Director at South Staffs Water explains: “Everything we do, starts and ends with our customers and their trust is of paramount importance to us. We are grateful that over 40,000 of them have given up their time to help us shape this plan. We want them to continue to trust us to always provide high-quality water services that are also great value for money. We think this plan as a package does just that.”

To find out more about South Staffs Water and its commitment to its customers, click here.