Category: Households

Use this form if you would like someone else to discuss and manage your account with South Staffs Water.

Meter application form

Use this form to apply for WaterSure.

Access statement

We're committed to providing high quality water, meeting your need and delivering great value for money. Read more about how South Staffs Water are here for you.

We take complaints very seriously, so if you aren't happy with our service we’ll do our best to put things right. This leaflet tells you how to complain and how we deal with your complaint.

Information about paying your bills, and what we will do if you don't pay and do not contact us.

Our Code of Practice for Metering gives guidance and information on all you’ll need to know about water meters.

Protect yourself and your home from bogus callers.

Advice on how to look after the water in your home from WRAS and Water UK

Essential information to help protect your home from burst pipes.

Avoiding and handling winter emergencies leaflet

Information about LeakyLoo strips.

Surface Water Drainage

Our code of practice for leakage

Helping you with your leak repairs

My Account registration prize draw Terms and Conditions

Terms and Conditions for the 2018 customer survey

Community Hub leaflet

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.

Community Hub flyer

Our who's responsible leaflet explains who is responsible for water supply pipes, stops taps, water meters and sewerage and drainage pipes.

Help to save water around your home

Our code of practice for metering

Priority Services Register leaflet

Use this application form to apply for the Assure tariff.

Your guide to household metered charges 2019/20

Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.