Category: Households

Nominee consent form

Use this form if you would like someone else to discuss and manage your account with South Staffs Water.


Meter application form

WaterSure application form

Access Statement

Here for you customer leaflet 2017

We're committed to providing high quality water, meeting your need and delivering great value for money. Read more about how South Staffs Water are here for you.


Our Complaints Procedure

We take complaints very seriously, so if you aren't happy with our service we’ll do our best to put things right. This leaflet tells you how to complain and how we deal with your complaint.


Our Code of Practice for household customer debt

Information about paying your bills, and what we will do if you don't pay and do not contact us.


Our Code of practice for metering

Our Code of Practice for Metering gives guidance and information on all you’ll need to know about water meters.


Bogus Callers leaflet

Looking after water in the home

Advice on how to look after the water in your home from WRAS and Water UK


Wrap up for winter

Essential information to help protect your home from burst pipes.


Avoiding winter emergencies

LeakyLoo™ strips

Surface Water Drainage

Code of practice for leakage

Helping you with your leak repairs

My Account registration prize draw Terms and Conditions

My Account registration prize draw Terms and Conditions


Customer Survey 2018 Terms and Conditions

Community Hub leaflet

Our Codes of Practice for Household Customers

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.


Community Hub flyer

Who's responsible leaflet

Our who's responsible leaflet explains who is responsible for water supply pipes, stops taps, water meters and sewerage and drainage pipes.


Water use in the home

Our code of practice for metering

Priority Services Register leaflet

Assure tariff application form

Use this application form to apply for the Assure tariff.


Your guide to household metered charges 2019/20

Water meter relocation policy

Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.