Category: Households

Nominee consent form

Use this form if you would like someone else to discuss and mange your account with South Staffs Water.

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Meter application form

Assure tariff application form

WaterSure application form

Access Statement

Our Code of Practice for household customer debt

Information about paying your bills, and what we will do if you don't pay and do not contact us.

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Our Code of Practice for household customers

Information about the main services we provide and how to get help and advice.

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Bogus Callers leaflet

Wrap up for winter

Essential information to help protect your home from burst pipes.

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Water use in your home

Avoiding winter emergencies

Looking after water in the home

Advice on how to look after the water in your home from WRAS and Water UK

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LeakyLoo™ strips

iPad Mini prize draw terms and conditions

Full terms and conditions for iPad Mini prize draw April 2016.

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iPad Mini prize draw terms and conditions July 2016

Full terms and conditions for iPad Mini prize draw July 2016.

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Surface Water Drainage

Our Complaints Procedure

We take complaints very seriously, so if you aren't happy with our service we’ll do our best to put things right. This leaflet tells you how to complain and how we deal with your complaint.

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Code of practice for leakage

Helping you with your leak repairs

Your guide to water meters

Refreshing lives every day

Our commitment to you