Our policy on keeping water safe in premises.

Water Industry policy for the enforcement of the Water Supply (Water fittings) Regulations by WRAS.

Surface Water Drainage

Water company lay application

Water Resources Management Plan (WRMP)

Help to save water around your home

Advice on how to look after the water in your home from WRAS and Water UK

Guidance and advice on water reuse systems provided by Water UK and the Home Builders Federation.

If you need us to relocate our water mains to facilitate your development, you will need to apply for a water main diversion.

South Staffs Water PR14 Reconciliations - July 2018

Application for separation of existing shared supply or a replacement water connection.

Developer services info sheet 1 - requirements for installing water supply pipes.

Water is a valuable resource, yet all too often we take it for granted. Whether your business is large or small it will benefit from using water efficiently.

This leaflet by WRAS that provides information about the Water Supply (Water Fittings) Regulations and how they affect you.

Notice of Application for Water Services and Sewerage Services Licences.

Water Resources Management Plan - Annual Review 2017

Water Resources Management Plan Annual Review 2016.

Use this form to notify us of a change of plumbing installation under the Water Fittings Regulation 5.

Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.

Developer services info sheet 2 - requirements for protecting and accessing water supply pipes.

Developer services info sheet 3 - details for cisterns for storing water and animal troughs.

As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.

Appendix A49 Water resources annualised unit cost model

RA01 - PR19 2020 to 2025 - Wholesale water base cost allowance

Water Resources Management Plan Cambridge Region - Annual Review 2017

This guidance is to help property developers and installers when designing water service layouts in multi-occupancy buildings such as maisonettes, apartment blocks and flats.

This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2020 to 31 March 2021, unless otherwise stated. Wholesale charges are the charges that retailers have to pay wholesalers for the provision of wholesale water services.

RA02 - PR19 2020 to 2025 - Addendum to Appendix A29 – Wholesale water enhancement cost allowance

This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2021 to 31 March 2022, unless otherwise stated.

Water industry approved barrier pipe information

South Staffs Water's Response to Household Call for Evidence

Application for standard 25mm new water connections

An assurance report for Our business plan provided to Ofwat by the CCG's Of South Staffs Water and Cambridge Water

Our Business Plan resubmission

Customer panel report to accompany the PR19 Business Plan of South Staffs Water

WRMP Appendix X Resilience of SSW Water Supply System

Statement of indicative wholesale water charges and charges scheme 2020-2021

Statement of indicative wholesale water charges and charges scheme 2020-2021

Statement of indicative wholesale water charges and charges scheme 2019-20

Application for non-standard new water connections of 32mm or above

Use this form to enquire about the likely cost of water services for your development.

Our who's responsible leaflet explains who is responsible for water supply pipes, stops taps, water meters and sewerage and drainage pipes.

This Charges Scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services.

This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services.

Appendix A01 Customer engagement approach

Appendix A02 Identifying customer priorities

Appendix A03 Valuing service improvements

Appendix A06 Validating the business plan

Appendix A07 PR19 data triangulation study - SSW WRMP

Appendix A08 PR19 data triangulation study - CAM WRMP

Appendix A05 Defining the customer promise

Appendix A13 Willingness to pay wave 1 full report

Appendix A13.1 SSC Peer Review WtP Research Methodology by Ariel Bergmann

Appendix A13.2 SSC WTP Peer Review Wave 1 by PJM

Appendix A14 Willingness to pay - wave 2

Appendix A14.1 SSC WTP Peer Review Wave 2

Appendix A14.2 SSC WTP Wave 2 Method Statement

Appendix A18 New connections market customer engagement

Appendix A25 PR19 WRMP and WTP data triangulation study

Appendix A25.1 PR19 WRMP and WTP data triangulation sheet

Appendix A25.2 Triangulation Peer Review of Approach - Giles Atkinson

Appendix A25.3 Triangulation Peer Review of Report - Giles Atkinson with PJM Final Response

Appendix A26 Performance commitments

Appendix A27 Arup report on resilience

Appendix A28 Forecasting AMP8 bills

Appendix A29 Capital investment to deliver a class-leading service

Appendix A30 Our approach to Asset Health outcomes

Appendix A31 Jacobs report on direct procurement

Appendix A32.1 DWI correspondance Ashwood

Appendix A32.2 DWI correspondance Cookley Kinver

Appendix A33 Cost adjustment claim final submission

Appendix A33.1.1 DWI correspondance Hampton Loade

Appendix A33.3 Decision making framework model summary

Appendix A33.4 WRMP customer engagement

Appendix A33.5.3 Costain appendices B1-G2

Appendix A33.6 Explain market research cost adjustment claim enagagement report

Appendix A33.8 Cost adjustment claim proposed delivery timeline

Appendix A35 Jacobs report on Monte Carlo analysis

Appendix A36 Jacobs assurance

Appendix A37 WISER submission response (South Staffs incorporating Cambridge)

Appendix A38 Board assurance of our PR19 business plan

Appendix A44 PWC retail services efficiency benchmarking

Appendix A47 Independent internal assurance report

Appendix A50 SSC Accounting for past delivery

Appendix A51 Assurance documents (combined)

Appendix A43 UK customer satisfaction index report

Appendix A33.1.2 DWI correspondence Seedy Mill

September 2018 submission

We're committed to providing high quality water, meeting your need and delivering great value for money. Read more about how South Staffs Water are here for you.

This charges scheme sets out our miscellaneous charges for services provided by South Staffs Water and Cambridge Water from 1 April 2021 to 31 March 2022, unless otherwise stated.

This charges scheme sets out our miscellaneous charges for services provided by South Staffs Water and Cambridge Water from 1 April 2020 to 31 March 2021, unless otherwise stated.

This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services. This scheme comes into effect on 1 April 2020.

Use this form if you would like someone else to discuss and manage your account with South Staffs Water.

This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.

WRMP Appendix N SSW Synthetic drought series and resilience of SSW Water Supply System

A response from Water Resources West (WRW) advising its support in meeting the expectations of our drought plan

This document sets out and defines the way South Staffs Water (incorporating Cambridge Water) will charge developers for everything associated with new developments and new connections to our network. These charges cover the period from 1 April 2019 to 31 March 2020.

This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.

This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.

This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.

This summary of our draft drought plan sets out our plans to manage our water supplies in the event of a lengthy period of dry weather and a lack of rainfall. It tells you what we will do before, during and after a drought to ensure we can provide you with a secure water supply while minimising any impact on the environment. It also sets out how we will keep you informed of the measures we will put in place to protect your water supplies.

Under the wholesale charges scheme rules issued by the Water Services Regulation Authority (Ofwat), the Company is required to provide a statement summarising significant changes to 2020-21 wholesale charges.

This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2019 to 31 March 2020, unless otherwise stated.

An agreement for alternative eligible credit support arrangement pursuant to Schedule 3 of the Business Terms contained within the Wholesale Contract dated 20th November 2017 and made under section 66E or section 117E of the Water Industry Act.

This drought plan describes how we will “…continue, during a period of drought, to discharge our duties to supply adequate quantities of wholesome water, with as little recourse as possible to drought orders or drought permits”.

This guide explains the process, timeframes, costs and relevant information that developer customers need to make a new service connection. A service connection is typically a small diameter (25mm) pipe which connects the supply from a property into the existing network of a water company.