Our policy on keeping water safe in premises.
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Keeping water safe in premises
Keeping water safe in premises - WRAS policy
Water Industry policy for the enforcement of the Water Supply (Water fittings) Regulations by WRAS.
Download/ViewSurface Water Drainage
Surface Water Drainage
Download/ViewWater company lay application
Water company lay application
Download/ViewWater Resources Management Plan
Water Resources Management Plan (WRMP)
Download/ViewWater use in the home
Help to save water around your home
Download/ViewLooking after water in the home
Advice on how to look after the water in your home from WRAS and Water UK
Download/ViewWater reuse systems
Guidance and advice on water reuse systems provided by Water UK and the Home Builders Federation.
Download/ViewWater main diversion application
If you need us to relocate our water mains to facilitate your development, you will need to apply for a water main diversion.
Download/ViewSouth Staffs Water PR14 Reconciliations
South Staffs Water PR14 Reconciliations - July 2018
Download/ViewReplacement water supply application
Application for separation of existing shared supply or a replacement water connection.
Download/ViewInstalling water supply pipes
Developer services info sheet 1 - requirements for installing water supply pipes.
Download/ViewWater use in your business
Water is a valuable resource, yet all too often we take it for granted. Whether your business is large or small it will benefit from using water efficiently.
Download/ViewWater Supply (Water Fittings) Regulations 1999 - what they are and how they affect you
This leaflet by WRAS that provides information about the Water Supply (Water Fittings) Regulations and how they affect you.
Download/ViewWater Resources Management Plan Annual Review 2016
Water Resources Management Plan Annual Review 2016.
Download/ViewWater Resources Management Plan - Annual Review 2017
Water Resources Management Plan - Annual Review 2017
Download/ViewNotice of Application for Water Services and Sewerage Services Licences
Notice of Application for Water Services and Sewerage Services Licences.
Download/ViewWater fittings notification form
Use this form to notify us of a change of plumbing installation under the Water Fittings Regulation 5.
Download/ViewWater meter relocation policy
Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.
Download/ViewProtecting and accessing water supply pipes
Developer services info sheet 2 - requirements for protecting and accessing water supply pipes.
Download/ViewCisterns for storing water and animal troughs
Developer services info sheet 3 - details for cisterns for storing water and animal troughs.
Download/ViewWater Codes for adoption - local practices; consultation document
As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.
Download/ViewWater Resources Management Plan Cambridge Region - Annual Review 2017
Water Resources Management Plan Cambridge Region - Annual Review 2017
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A49
Appendix A49 Water resources annualised unit cost model
Download/ViewRA01 - PR19 2020 to 2025 - Wholesale water base cost allowance
RA01 - PR19 2020 to 2025 - Wholesale water base cost allowance
Download/ViewDesign considerations for water supplies in apartment buildings and flats
This guidance is to help property developers and installers when designing water service layouts in multi-occupancy buildings such as maisonettes, apartment blocks and flats.
Download/ViewStatement of final wholesale water charges and charges scheme 2020-2021
This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2020 to 31 March 2021, unless otherwise stated. Wholesale charges are the charges that retailers have to pay wholesalers for the provision of wholesale water services.
Download/ViewRA02 - PR19 2020 to 2025 - Addendum to Appendix A29 – Wholesale water enhancement cost allowance
RA02 - PR19 2020 to 2025 - Addendum to Appendix A29 – Wholesale water enhancement cost allowance
Download/ViewStatement of final wholesale water charges and charges scheme 2021-2022
This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2021 to 31 March 2022, unless otherwise stated.
Download/ViewBarrier pipe information
Water industry approved barrier pipe information
Download/ViewResponse to Household Call for Evidence
South Staffs Water's Response to Household Call for Evidence
Download/ViewStandard connection application
Application for standard 25mm new water connections
Download/ViewCustomer Challenge Group Report
An assurance report for Our business plan provided to Ofwat by the CCG's Of South Staffs Water and Cambridge Water
Download/ViewPR19 Customer panel report
Customer panel report to accompany the PR19 Business Plan of South Staffs Water
Download/ViewWMRP 2019 - Appendix X
WRMP Appendix X Resilience of SSW Water Supply System
Download/ViewIndicative Wholesale Charges Scheme 2021-22
Statement of indicative wholesale water charges and charges scheme 2020-2021
Download/ViewIndicative Wholesale Charges Scheme 2020-21
Statement of indicative wholesale water charges and charges scheme 2020-2021
Download/ViewIndicative Wholesale Charges Scheme 2019-20
Statement of indicative wholesale water charges and charges scheme 2019-20
Download/ViewNon-standard connection application
Application for non-standard new water connections of 32mm or above
Download/ViewPre-development enquiry form
Use this form to enquire about the likely cost of water services for your development.
Download/ViewMaking Water Count - our plan for 2020 to 2025
Our Business Plan resubmission
Download/ViewWho's responsible leaflet
Our who's responsible leaflet explains who is responsible for water supply pipes, stops taps, water meters and sewerage and drainage pipes.
Download/ViewCustomer charges scheme 2019 - 2020
This Charges Scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services.
Download/ViewCustomer charges scheme 2021/22
This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services.
Download/ViewHere for you customer leaflet 2017
We're committed to providing high quality water, meeting your need and delivering great value for money. Read more about how South Staffs Water are here for you.
Download/ViewMiscellaneous charges 2021/22
This charges scheme sets out our miscellaneous charges for services provided by South Staffs Water and Cambridge Water from 1 April 2021 to 31 March 2022, unless otherwise stated.
Download/ViewMiscellaneous charges 2020/21
This charges scheme sets out our miscellaneous charges for services provided by South Staffs Water and Cambridge Water from 1 April 2020 to 31 March 2021, unless otherwise stated.
Download/ViewCustomer charges scheme 2020/21
This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services. This scheme comes into effect on 1 April 2020.
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A01
Appendix A01 Customer engagement approach
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A02
Appendix A02 Identifying customer priorities
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A03
Appendix A03 Valuing service improvements
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A06
Appendix A06 Validating the business plan
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A07
Appendix A07 PR19 data triangulation study - SSW WRMP
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A08
Appendix A08 PR19 data triangulation study - CAM WRMP
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A05
Appendix A05 Defining the customer promise
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A13
Appendix A13 Willingness to pay wave 1 full report
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A13.1
Appendix A13.1 SSC Peer Review WtP Research Methodology by Ariel Bergmann
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A13.2
Appendix A13.2 SSC WTP Peer Review Wave 1 by PJM
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A14
Appendix A14 Willingness to pay - wave 2
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A14.1
Appendix A14.1 SSC WTP Peer Review Wave 2
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A14.2
Appendix A14.2 SSC WTP Wave 2 Method Statement
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A18
Appendix A18 New connections market customer engagement
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A25
Appendix A25 PR19 WRMP and WTP data triangulation study
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A25.1
Appendix A25.1 PR19 WRMP and WTP data triangulation sheet
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A25.2
Appendix A25.2 Triangulation Peer Review of Approach - Giles Atkinson
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A25.3
Appendix A25.3 Triangulation Peer Review of Report - Giles Atkinson with PJM Final Response
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A26
Appendix A26 Performance commitments
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A27
Appendix A27 Arup report on resilience
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A28
Appendix A28 Forecasting AMP8 bills
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A29
Appendix A29 Capital investment to deliver a class-leading service
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A30
Appendix A30 Our approach to Asset Health outcomes
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A31
Appendix A31 Jacobs report on direct procurement
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A32.1
Appendix A32.1 DWI correspondance Ashwood
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A32.2
Appendix A32.2 DWI correspondance Cookley Kinver
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A33
Appendix A33 Cost adjustment claim final submission
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A33.1
Appendix A33.1.1 DWI correspondance Hampton Loade
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A33.3
Appendix A33.3 Decision making framework model summary
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A33.4
Appendix A33.4 WRMP customer engagement
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A33.5.3
Appendix A33.5.3 Costain appendices B1-G2
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A33.6
Appendix A33.6 Explain market research cost adjustment claim enagagement report
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A33.8
Appendix A33.8 Cost adjustment claim proposed delivery timeline
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A35
Appendix A35 Jacobs report on Monte Carlo analysis
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A36
Appendix A36 Jacobs assurance
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A37
Appendix A37 WISER submission response (South Staffs incorporating Cambridge)
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A38
Appendix A38 Board assurance of our PR19 business plan
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A44
Appendix A44 PWC retail services efficiency benchmarking
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A47
Appendix A47 Independent internal assurance report
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A50
Appendix A50 SSC Accounting for past delivery
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A51
Appendix A51 Assurance documents (combined)
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A43
Appendix A43 UK customer satisfaction index report
Download/ViewMaking water count - our plan for 2020 to 2025 appendix A33.1.2
Appendix A33.1.2 DWI correspondence Seedy Mill
Download/ViewMaking Water Count - our plan for 2020 to 2025 - September 2018
September 2018 submission
Download/ViewNominee consent form
Use this form if you would like someone else to discuss and manage your account with South Staffs Water.
Download/ViewCode of Practice Addendum Document
This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.
Download/ViewWMRP 2019 - Appendix N
WRMP Appendix N SSW Synthetic drought series and resilience of SSW Water Supply System
Download/ViewDeveloper Service Charges 2019-2020
This document sets out and defines the way South Staffs Water (incorporating Cambridge Water) will charge developers for everything associated with new developments and new connections to our network. These charges cover the period from 1 April 2019 to 31 March 2020.
Download/ViewWholesale non-primary charges 2020-21
This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.
Download/ViewWholesale non-primary charges 2020/21
This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.
Download/ViewWholesale non-primary charges 2019 - 2020
This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.
Download/ViewStatement of significant change to wholesale charges 2020-21
Under the wholesale charges scheme rules issued by the Water Services Regulation Authority (Ofwat), the Company is required to provide a statement summarising significant changes to 2020-21 wholesale charges.
Download/ViewWholesale Charges Scheme 2019 - 20
This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2019 to 31 March 2020, unless otherwise stated.
Download/ViewAlternative credit support agreement
An agreement for alternative eligible credit support arrangement pursuant to Schedule 3 of the Business Terms contained within the Wholesale Contract dated 20th November 2017 and made under section 66E or section 117E of the Water Industry Act.
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