New customer delivery director joins the team
In his new role, Dan will be leading the teams responsible for delivering an excellent service for customers, both household and retailers; overseeing customer and retailer experience (C-Mex and R-Mex), customer operations, communications, change programmes and new innovations.
Dan was previously head of customer service at Morrison Water Services, where he implemented a change program to deliver a superior, customer experience for all customers. This won the Institute of Customer Service Best Customer Satisfaction Strategy 2019. He has also held roles at Severn Trent and Morrison Utility Services.
“I’m pleased to have Dan on the team as we continually strive to deliver an excellent service to all our customers. His background in delivering transformation in customer service will ensure that we continually refine and improve the service we deliver.”
Andy Willicott, Managing Director
Posted: 24 March 2022