Understand your bill
Learn how your bill is calculated and where your money goes
We're aware of an issue in DE11, DE12 and DE13, which is causing low pressure and no water for customers.
We're currently investigating and aim to restore normal pressure and supply as quickly as possible.
We're sorry for any inconvenience caused and thank you for your patience.
Posted: 13/02/26, 18:19.
We have published our new household customer charges scheme for 2026-27.
Two companies have been prosecuted for the unauthorised use of standpipes and taking water illegally from a hydrant.
We have started a £2.5 million scheme to replace approximately 7.5km of water mains in Aldridge, to improve the reliability and resilience of the water network.