Understand your bill
Learn how your bill is calculated and where your money goes
We’re aware of a burst main on Stafford Road, Bloxwich, Walsall, WS3 3NJ, which is causing low pressure or no water for customers located in WS3 3NH, WS3 3NJ, WS3 3NL, WS3 3NN, WS3 3NQ and WS3 3NG.
We’re currently on site working on a resolution.
We’re sorry for any inconvenience caused. Thank you for your patience.
Posted: 16/04/2026, 15:00
A guide on what you can do if you are in water arrears.
A guide on what our water bills mean, how they are calculated, where your money goes and what you could do to bring down your bill.
We have published our new household customer charges scheme for 2026-27.