Understand your bill
Learn how your bill is calculated and where your money goes
We’re aware of a burst main on Neville Close, which is causing low pressure or no water for customers located in DE13 9EE.
We’re on our way to complete the repair and aim to restore all supplies as quickly as possible.
We will be providing bottled water outside the properties as soon as possible.
We’re sorry for any inconvenience caused. Thank you for your patience.
Posted/Updated: 09/05/2026, 07:37
Strengthening governance to support long‑term strategy and sector priorities.
A guide on what you can do if you are in water arrears.
A guide on what our water bills mean, how they are calculated, where your money goes and what you could do to bring down your bill.