All you need to know about your water supply, on tap
At South Staffs Water we deliver excellent water quality and secure and reliable water supplies supported by a first-rate customer experience to all customers and their communities.
Incidents In my area
No incidents reported
I'd like information on…
How can we help?
In the news View all news
AI first for South Staffs Water
In a first for the England and Wales water sector, South Staffs Water will implement a new artificial intelligence (AI) driven collections management system which will enable the company to proactively identify and support customers who are at risk of falling behind with their water bill payments.
Essential water mains upgrade in Bridgtown
South Staffs Water has started essential work in New Street Bridgtown. The project, part of the water company’s on-going improvement programme, starts on Monday 8 October and is due for completion in April 2019.
South Staffs Water encourages customers to avoid Bogus Callers
South Staffs Water encourages customers to avoid Bogus Callers with the password protection scheme.
Making water count: Our business plan maps out next steps for the future
South Staffs Water has submitted its Business Plan for 2020 – 2025 to Ofwat today. The plan, which is titled ‘Making Water Count’, follows consultation with more than 40,000 customers over the last two years.
Innovation is key for next generation - Making water count... now and in the future
As part of its ongoing commitment to innovate and educate, South Staffs Water is looking to future generations for inspiration.
Listen to Three Lions in the shower to save water, says WaterAid
As the UK heatwave continues after one of the driest ever Junes, water companies have urged Brits to shower in four minutes or less to help conserve water; but how do you time your shower to no more than four minutes? If you are an England fan then listen to ‘Three Lions (Football’s Coming Home)’, says WaterAid.
Our Water Warriors are out and about with helpful tips on wise water usage
With the extended spell of hot, dry weather set to continue for a while longer, South Staffs Water’s (SSW) employees have been out and about in the local community. As part of SSW’s ongoing customer engagement activity during the heatwave, the water company is sending out its media vehicle to various locations across its supply area to spread its water efficiency message, reassure the public and dispense free water efficiency devices.
It's one of the hottest summers on record!
With this Summer potentially turning into one of the hottest on record, South Staffs Water has plans in place to ensure its customers have a secure water supply in case the current hot, dry weather continues.
South Staffs Water talks the talk with new Alexa app
South Staffs Water has teamed up with Amazon Alexa to reach out to our customers like never before. We've launched a new service, which will enable you to talk to us from the comfort of your own home, via your Alexa virtual assistant.
South Staffs Water uses County Show to highlight environmental initiative
South Staffs Water enjoyed the occasion of meeting some of its customers in its new media van and raise awareness of its environmental protection scheme at the Staffordshire County Show last week (30-31 May).
Community hub welcomes friends of dementia
As part of Dementia Action Week (21-27 May), South Staffs Water’s new community hub in Wednesbury opened its doors to host Dementia Friends information sessions yesterday (Wednesday 23 May) for members of the local community.
South Staffs Water is pleased to announce that its ‘Projects that Explore Biodiversity Benefits in the Local Environment’ (PEBBLE) fund is now open for applications
Up to £10,000 funding available for projects that explore biodiversity benefits in the local environment