Understand your bill
Learn how your bill is calculated and where your money goes
We’re are currently investigating supply interruptions in Ashbourne, which is causing low pressure or no water for customers located in the DE6 area.
We’re are on site and currently investigating and aim to restore all supplies as quickly as possible.
We’re sorry for any inconvenience caused. Thank you for your patience.
Posted: 16/03/2026, 18:20
A guide on what you can do if you are in water arrears.
A guide on what our water bills mean, how they are calculated, where your money goes and what you could do to bring down your bill.
We have published our new household customer charges scheme for 2026-27.