Please use water wisely this summer
We really need your help to preserve water and our environment.
We're sorry if you're currently experiencing difficulties accessing our online services.
We are aware of a technical issue that may be affecting some customers' ability to use MyAccount, Pay Now, and our Mobile App services. Our teams are working urgently to restore full service as quickly as possible and we apologise for the inconvenience this disruption may cause.
We'll provide further updates as soon as more information becomes available. In the meantime, if you need urgent assistance, please contact our Customer Services team using 0800 389 1011
Thank you for your patience and understanding while we work to resolve the issue.
Posted: 16/09/2026, 10:30am
Water meters are often misunderstood, but they offer a simple and fair way to pay only for the water you use. From concerns about billing and accuracy to questions around privacy, we tackle some of the most common myths and explain how water meters can help customers take greater control of their water use, save water and support a more sustainable future.
South Staffs Water launches PEBBLE 2026 fund to support local biodiversity projects Grants of up to £10,000 available for community-led environmental projects across the region
If everyone cut just a few minutes off their daily shower, the water savings would add up fast. And unlike complicated lifestyle changes, this one is simple, free, and even a bit fun. So next time you step into the shower, press play on your favourite four‑minute hit – and let the music keep you (and your water use) in check.