Our business

Who we are

South Staffordshire Water Plc is part of the South Staffordshire Plc group of companies, a privately owned integrated services Group concentrating on regulated water supply and complimentary specialist service businesses.

Click here to find out more about our Group

Find out more about South Staffordshire Plc

South Staffordshire Plc
Green Lane
West Midlands
Telephone: 01922 638282

South Staffs Water
South Staffs Water supplies high quality drinking water to 1.6million people and has a proven track record of delivering excellent customer service with low bills.

In 2014 we achieved a Service Industry Mechanism (SIM) score of 89 out of 100 placing us first in the industry for customer service

At the same time our bills remained 25% lower than the national average.

South Staffs region
South Staffordshire Water was formed in 1853 to provide water to inhabitants of the Black Country.

Today, we supply water to 1.3 million people and cover an area of 1490 square kilometres, which includes Walsall, Sandwell, Dudley, Tamworth, Uttoxeter, Burton, Lichfield, Sutton Coldfield and Cannock.

The water we supply is taken from Blithfield Reservoir, the River Severn and some 26 groundwater sites located across our area of supply.

On average we supply 330million litres of water every day, which is distributed through nearly 6000km of water mains.

Cambridge region
Following our merger with Cambridge Water in April 2013, we also provide water to 319,000 people living in an area of 730 square kilometres around the city of Cambridge. This extends to Ramsey in the north, Gamlingay in the west, Balsham in the east and Melbourn in the south.

Cambridge Water was also formed in 1853 and supplies high quality underground water that is pumped from boreholes in chalk aquifers.

Both businesses now operate under a single water licence.

The company does not provide wastewater services, but bills customers on behalf of Severn Trent Water in the South Staffs region and Anglian Water in the Cambridge region.