South Staffs Water will remain responsible for the supply of the water to your premises. It will be the same water from the same pipes before and after switching.

However, eligible businesses will be able to choose a retail provider for services such as meter reading, billing, customer services and additional related products and services.

Non-eligible businesses – such as those which are mainly used for domestic purposes – will remain, customers of South Staffs Water, along with household customers.

Eligible business customers have already been advised of the change meaning their new retailer will provide a full customer service, including billing, enquiries and complaints. 

If you are an eligible business customer, your existing account with South Staffs Water will be automatically transferred to Source for Business (formerly South Staffs Water Business) and you now need to visit its website to access your online account.

If you have selected another retailer, please contact them directly. Details can be found on the Open Water website.

If the main use of your property is domestic, rather than business, and you have not been contacted by South Staffs Water, you will remain a customer of South Staffs Water.

You can find out more about the criteria you need to meet to become eligible to switch retailers by visiting the Open Water website.

Household meter reading activity is undertaken on our behalf by Echo Managed Services.

Echo Managed Services also offers non-household meter reading services within these regions to retailers subject to commercial agreement.

You can contact Echo via ask@echo-ms.com