Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.
HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,
Moving home? Let us know so we can send you important information about your water supply.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
A check valve is a specific type of valve which can prevent backflow from occurring. Non return valves are similar in design to a check valve but are not able to meet the strict criteria of a check valve.
Download our leaflets, visit www.legislation.gov.uk and www.wras.co.uk
You need to notify us in writing. For certain types of installation, we also need a plan of the premises and a diagram of the pipework.
We’re sorry if your supply has been interrupted. If we are working on the water network, we’ll always try to get your water back on as quickly as possible, and most supplies are restored in less than four hours.
We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.