Incidents In my area

Common queries

How hard is my water?

All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.

Who are HomeServe?

HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,

Where is my inside stop tap?

In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.

Why don't I have any water?

We’re sorry if your supply has been interrupted. If we are working on the water network, we’ll always try to get your water back on as quickly as possible, and most supplies are restored in less than four hours.

How can we help?