Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
We’ve fixed the burst main on Southbank Road, Cradley Heath in the B64 area.
All supplies should now be restored If you notice it’s a different colour to what you’d usually expect, please don’t worry, this is perfectly normal. Although the water may not look very nice, it’s not harmful to…
We are aware of malicious emails, containing viruses and malware, being sent out to individuals and organisations pretending to be from South Staffordshire Plc, using the email@example.com address.
They are sent with the intention that recipients open the attached purchase order request which will infect their systems.
Please be aware that these emails are NOT being sent from South Staffordshire Plc, or any of its subsidiaries. Our name and the south-staffordshire.com domain is illegally being used.
We do though want to assure you that our IT security systems have not been breached.
If you receive any suspicious emails referring to a purchase order and using the address of firstname.lastname@example.org we suggest you do not open any attachments or follow any attached links.
We're sorry that some of our customers may be experiencing low pressure or no water in the Dudley DY2 area. This is due to a burst main, a team is now investigating on site.
We apologise for any inconvenience and ask you for your patience while we deal with the situation.
All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.
HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,
Your customer reference can be found on any bill or letter we have sent you.
Moving home? Let us know so we can send you important information about your water supply.
Spreading the cost of your bill can make it more affordable, there are many ways you can choose to pay
A check valve is a specific type of valve which can prevent backflow from occurring. Non return valves are similar in design to a check valve but are not able to meet the strict criteria of a check valve.
We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.
There are lots of ways you can pay – just choose the option that's easiest for you.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.