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Common queries

How hard is my water?

All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.

Who are HomeServe?

HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,

Can you remove my water meter?

We don’t take water meters out of properties, but you may be able to change your mind about how you are billed if you meet the conditions.

Who is responsible for the meter?

Once a meter has been installed we will be responsible for maintaining or replacing the meter unless you damage or misuse it. In this case, you may have to pay for any repair.

Who is responsible for fixing a leak on a shared supply?

We understand that because the supply pipe is shared between other properties this can often require a degree of co-operation and agreement between neighbours and fixing it may involve accessing a property which is not directly responsible for the pipe.

How can we help?