Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.
HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,
If you have no water from your hot and cold tap it could be for a number of reasons. Follow our simple steps to find out what to do next.
A taste or smell of rubber, plastic, disinfectant or TCP is usually caused by common household plumbing arrangments or appliances.
When your overflow pipe is leaking, it may indicate that you've got a problem with the float valve.
We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.
Moving home? Let us know so we can send you important information about your water supply.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
Chlorine is added during water treatment as a disinfectant to kill harmful bacteria to ensure the quality of the drinking water is maintained through the pipe network to the point when it reaches your tap.