Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.
HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,
Your customer reference can be found on any bill or letter we have sent you.
If you have no water from your hot and cold tap it could be for a number of reasons. Follow our simple steps to find out what to do next.
If your house was built before 1963 it may have lead water pipes. If you are unsure, you can make some simple checks.
When your overflow pipe is leaking, it may indicate that you've got a problem with the float valve.
Moving home? Let us know so we can send you important information about your water supply.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
Most household customers can have a water meter fitted free of charge. If you have a meter you only pay for the water you use so you may find you’ll save money.