Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.
HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,
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Your customer reference can be found on any bill or letter we have sent you.
We don’t take water meters out of properties, but you may be able to change your mind about how you are billed if you meet the conditions.
A check valve is a specific type of valve which can prevent backflow from occurring. Non return valves are similar in design to a check valve but are not able to meet the strict criteria of a check valve.
Once a meter has been installed we will be responsible for maintaining or replacing the meter unless you damage or misuse it. In this case, you may have to pay for any repair.
If the water meter is leaking at your property please contact us
We understand that because the supply pipe is shared between other properties this can often require a degree of co-operation and agreement between neighbours and fixing it may involve accessing a property which is not directly responsible for the pipe.