Explore, Discover, Do - People and communities are at the heart of every drop of water we supply.
We are aware that there is a problem in the Smethwick B66/B67 are causing loss of water supply, a team is now investigating.
We apologise for any inconvenience and ask you for your patience while we deal with the situation.
An update will be posted at 02:00 29/04/17
All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.
HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,
Your customer reference can be found on any bill or letter we have sent you.
Find out about saving water, money and the helping the environment
Moving home? Let us know so we can send you important information about your water supply.
We’re sorry if your supply has been interrupted. If we are working on the water network, we’ll always try to get your water back on as quickly as possible, and most supplies are restored in less than four hours.
Black, brown, orange or yellow looking water is usually the result of a sudden change in direction of water within iron mains, which can disturb iron and manganese particles that settle in the bottom of the water pipes.
In most properties the stop tap is located inside, close to where the water pipe enters the building. In houses, this is usually under a sink (often the kitchen sink), in the garage, a cellar or downstairs bathroom or toilet.
We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.