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Common queries

How hard is my water?

All the water we supply is medium to moderately hard, together with more than 60% of homes in the UK.

Who are HomeServe?

HomeServe is one of the UK’s leading home assistance providers. Working alongside major utility companies for more than 20 years,

Why is my Direct Debit over eight months?

Direct Debits for unmetered customers are spread over eight months from April to November so that you get a break over Christmas and so we can calculate your new bill in time for the following year.

How can we help?