We use feedback from our community members to make important changes

We use H2Online to capture the voice of our customers and ensure that their feedback influences our decision making, which helps to shape our services for the better. 

Frequently asked questions


What do our members think of H2Online? Take a look at some of their feedback:

“Great videos and content from moderators and the wider community. Great initiative and really insightful.”


“The (you said, we did) infographic is just about right for feedback, enough to know that our input is having an effect and you are taking it onboard. A short 'thank you' video is always good to show you are taking the time to acknowledge our time given!”




Please note:
To be eligible to join, you must be a South Staffs Water customer.
Employees of South Staffordshire PLC are not eligible to join at this time.