My water supply

Wrap up for winter

Winter is coming! As temperatures start to drop, South Staffs Water is asking customers to give their home a HUG.


Plummeting temperatures can cause exposed pipework to freeze and in some cases burst. This is not just inconvenient – having cold water leak all over your home is expensive and can ruin treasured items.

To help people prepare we are advising customers to give their home a hug this winter. It is really quick and easy to do and could help save hundreds of pounds in repairing damage to flooring or furniture.

Heat – Don’t let your property get too cold. If very frosty conditions persist set your thermostat to maintain a low level of heat throughout the night and while you are out during the day.
Understand where your stop tap is in case you need to turn it off in an emergency.
Get some lagging – Check that all cisterns, water tanks and exposed pipework are adequately insulated. Foam lagging can be purchased cheaply from DIY shops or online and will help prevent bursts. Don’t put insulation underneath tanks though as warm air from below will help prevent water from freezing.

By taking a few simple steps we can all help protect against the cold weather this winter – so go on, give your a home a hug! More information and a handy animation is available on our website

South Staffs Water is responsible for the water supply up to the boundary of your property. If you notice a leak or burst main outside the boundary, please contact 0800 389 10 11.

If you have a problem with your internal water supply, you are advised to contact a plumber. For a list of local plumbers please visit: www.watersafe.org.uk

Did you know…

While lagging cold water pipes can prevent bursts, lagging pipes which carry hot water helps keep the water hotter, allowing you to run your water heater at a lower temperature.

Wrap up for winter

Advice on how to avoid burst pipes and what to do if a pipe bursts.