News

Help to pay water bills

We're calling on customers to ask us for help, if they have been financially affected by COVID-19 or any other reason.

The call follows research published by CCW which states that about a third of customers have little awareness that water companies offer support and are less likely to contact them for help.

We offer a range of support, from payment breaks for people with a temporary financial issue to special tariffs for people on low incomes, as well as payment flexible plans for anyone who needs to budget their payments.

The figures come from the CCW annual ‘Water Matters’ survey report published in August, which also states that under 25s, over 75s, Black Caribbean and minority ethnic groups, and those with no internet access are most at risk of missing out on financial support with bills.

“We’ve seen a growing number of customers seek help since March when lockdown hit us. We have over 24,000 customers benefitting from our Assure tariff, which offers 60% discount for the first year, and since March there has been a 10% increase in customers claiming it.

“We know that people are still finding it hard, so we want to make sure that anyone who is struggling contacts us. They can visit our website, contact us through Facebook or Twitter or give us a call on 0800 09 30 610. We’re here to help.”

Rachael Merrell, service delivery director.

Financial support

Find out how we can help you


Posted: 25 September 2020