New Community Hub forms part of South Staffs Water’s commitment to customer engagement and ‘making water count’
South Staffs Water is pleased to announce the launch of a new initiative in Wednesbury. South Staffs Water’s Community Hub will be officially opened by the Mayor of Sandwell, Councillor Ahmadul Haque MBE on the afternoon of Friday 27 April 2018. The new high street hub is part of South Staffs Water’s commitment to customer engagement and ‘making water count’ and is designed to be an easy and informal way for local customers to find out more about their water.
Open Day details:
Date: Friday 27 April 2018
Time: 14.00 -16.00 [official opening 14.30]
Location: SSW Community Hub, Unit 17 Union Street, Wednesbury, WS10 7HD
The hub was initially aimed at providing customers with a choice of ways to interact with us. However, in the course of researching and setting up the hub, it soon became obvious that many more benefits could be achieved by such frontline, high street engagement. The hub will enable South Staff Water’s customer service team and other experts to talk directly to customers about subjects like water efficiency and the huge benefits of having a water meter fitted. It’s also a great way to raise awareness of the wide range of services on offer.
Feedback from various customer research projects revealed that they would prefer more multi-channel contact routes. Call centres can sometimes put people off from making inquiries and not everyone has a smartphone, or access to the internet. This is especially true of vulnerable customers, such as the elderly or infirm. The hub will also have a ‘Kids’ Corner’, a space to allow busy parents the opportunity to visit, while their children are kept occupied. The hub’s opening hours will be Monday, Tuesday, Wednesday, Friday 10.00 -16.00 and 09.00 - 12.00 on Saturdays. The official opening will take place on the afternoon of Friday 27 April and it will launch to the general public the following Monday.
Phil Newland, managing director of South Staffs Water, commented: “Our new hub is a great opportunity for anyone with queries about their water supply to call in – even if it’s just for a refreshing glass of water. This ‘pop-up’ inspired hub will hopefully encourage people to use the facility and ensure that everyone is making the most of this precious resource that so many of us take for granted. Not everyone is aware of the broad range of challenges we can help with. With members of staff manning the hub throughout the day, the public will now have our expert knowledge on tap”.
Call in to find out more about the Community Hub or visit our website at www.south-staffs-water.co.uk .