Category: Regulation

A roundup of our achievements and key learnings from our education programme delivery, 2020-2025.

Our response to Ofwat in regards to the additional totex allowance requested in our representations on Ofwat’s Draft Determination.

A report on the Water Efficiency in Faith and Diverse Communities Project, funded by Ofwat's Innovation Fund, exploring the relationship between water-saving and faith and cultures.

Miscellaneous Water Charges 2025-26

Statement on our 2025-26 charges for non-household customers.

A summary of the key insights from our customer research during the Water Efficiency in Faith and Diverse Communities Project including our approaches, guiding principles and wider learnings.