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Compliance Summary

A summary of minimum expectations, our implementation, monitoring, challenges and outcomes as part of our vulnerability strategy - published June 2025 (Appendix - VS3)

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Customer and Stakeholder Engagement Insights Report

A report covering thematic reviews to provide robust evidence of customer and stakeholder preferences and our socio-demographic mapping, which have supported decision in our strategy. It also includes further details on the metrics we will use to assess whether we are delivering our strategy - published June 2025 (Appendix – VS1)

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