Contact Us

Have you tried our help & advice?

To find the answer to your question at the click of a button, why not take a look at our help & advice pages before calling or emailing us? It may just save you time and you'll also find advice and useful information about all things water related.

Get in touch

If your enquiry is urgent, please call us on 0800 389 1011 and a member of our customer service team will help you.

To request a call back, please use our online form below.

We aim to get back in touch within 24 hours.

For non-urgent enquiries, please use our online form.

Please fill in all fields unless specified as optional.

Please do not give any sensitive information in this form - such as credit or debit card numbers or bank account details. Thank you.

If you want to make a complaint about South Staffs Water please call us first on 0345 60 70 456 and a member of our customer service team will aim to sort out your issue for you there and then.

To find out more about our complaints procedure please click here.