Contact Us

Have you tried our help & advice?

To find the answer to your question at the click of a button, why not take a look at our help & advice pages before calling or emailing us? It may just save you time and you'll also find advice and useful information about all things water related.

Get in touch

We'll always do our best to respond to your enquiry within 10 working days.

If your enquiry is urgent, please call us on 0845 60 70 456 and a member of our customer service team will help you.

Please use our online form below for non-urgent enquiries.

Please fill in all fields unless specified as optional.

Please do not give any sensitive information in this form - such as credit or debit card numbers or bank account details. Thank you.

If you want to make a complaint about South Staffs Water please call us first on 0845 60 70 456 and a member of our customer service team will aim to sort out your issue for you there and then.

To find out more about our complaints procedure please click here.