So that we can assist you promptly, it would be helpful if you could refer to the “EIR” or “Environmental Information Regulations” when making your request and:

1. let us have as much detail as possible about the information you would like us to provide;
2. confirm how you would like to receive the information – post, email, telephone, inspection at our offices (Monday to Friday 9am to 5pm, excluding public holidays);
3. provide your contact details.

You can make a request by:

1. emailing us
2. writing to Environmental Information Regulations, South Staffs Water, Green Lane Walsall, WS2 7PD.

As long as the information you requested exists and is not subject to an exception to disclosure, we will respond to your request within 20 working days. If the request is complicated or voluminous we can extend this deadline by a further 20 working days. We will let you know if this is the case.

Please note that the Freedom of Information Act 2000 does not apply to South Staffs Water.

If you would like a copy of the personal information that we hold about you please make an application using the process outlined in our Privacy Policy.

Interim Charges

The EIR allows us to charge a “reasonable fee” for the provision of environmental information. We are currently compiling our charges scheme, but in the meantime our charges for environmental information will be based on the Information Commissioner’s guidance below:

We will notify you if a fee will be charged and the 20 day working day deadline for processing your request will be suspended until we receive the fee.

Please note we will not charge fees for information which is available on this website or can be viewed at our offices.

Complaints

If you feel that South Staffs Water has not dealt with your request in accordance with the EIR you have the right to make a complaint by emailing us at EIR.Complaints@south-staffs-water.co.uk

Your complaint will be dealt with in accordance without our complaints procedure.

Further Information

Further information about the Environmental Information Regulations can be found by visiting the Information Commissioner’s Website at www.ico.org.uk