For most customers, the rainwater that falls onto their roofs, driveways and other parts of their property drains to the public sewers. We call this surface water.
Severn Trent Water includes the cost of removing surface water in their sewerage charges. This appears on your bill as a surface water drainage charge.
There are some properties where surface water does not drain to the public sewer. For example if they have their own soakaways or septic tanks. If you think this applies to your property you may be able to claim a lower surface water charge.
To find out if you’re eligible, you’ll need to contact us and answer a few questions. Once we have this information, we will contact Severn Trent to raise the query. When we receive a response, we will update your account and contact you with the outcome.
Important: If surface water (such as rainwater) from any part of your property drains to a public sewer you will have to pay a charge for this service.
As a water only company we only supply drinking water. Once the water has been used in your home or business it becomes waste water, which is the responsibility of Severn Trent Water. If you would like to report a problem with the drains, sewers or sewerage, including drain covers and lids, please contact Severn Trent Water. Severn Trent Water - help & contacts.
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