Notify us of a bereavement

We’re very sorry to hear of your loss. 

We know it can be a difficult time, so we want to keep it as simple as possible to update or close an account.

Please complete the form below to tell us about the death of someone named on the bill.Did you know?
You can contact lots of companies at once about the death of a loved one, using Life Ledger, the free online service.

Find out more.

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Bereavement form

Contact details

Deceased's details

Future water use

We need to know if water will continue to be used at the property, for infrequent visits, decorating or cleaning, for example. If water is required, you will need to tell us who is responsible for paying any future bills.

Properties in probate or part of an estate

If the property forms part of the deceased's estate, please give the name and full address of the executor for any refunds or closing bills.

Please tell us who is the beneficiary/responsible for the water account. This will be the name we will use on correspondence about past billing or the cheque if a refund is due.

Any other information

Please don't enter any bank details or any sensitive data.