An important statement

In August we announced that South Staffordshire PLC, the parent company of South Staffs Water, had been the target of a criminal cyber-attack.

Since the incident, we’ve been working with leading forensic experts to investigate fully what happened. Our investigation has now found that the incident resulted in unauthorised access to some of the personal data we hold for a subset of our customers.

We are writing to those customers who have been impacted via letter so that they can take appropriate action. If you do not receive a notification letter from us then you do not need to take any action at this stage.

We have put a full package of support in place for customers who are impacted to ensure they understand fully what has happened and receive the help they need. This includes a special helpline for those customers: the helpline number is in the notification letter. The helpline is available 8am – 6pm Monday to Friday. Customers who are affected are also being offered free credit monitoring for a year.

Our investigation into the incident continues and if we establish that other customers need to take action we will, of course, let them know as soon as possible. We are also working closely with the police and with the relevant government and regulatory authorities and are keeping them updated. 

“Consumers can have complete confidence that the water we supply is safe.

"We understand that customers trust us to keep their data safe and I’d personally like to say sorry to all those customers impacted – we’ll be doing what we can to support you through this.

"We will continue to invest in protecting our customers, our systems, and our data.”

Andy Willicott, managing director of South Staffs Water

More information

If you think you have been affected, please read our FAQs.


Posted: 29 November 2022