For more information, please read our full statement.

Frequently asked questions
Quick links:

The incident

The action taken

The notification

The support offered and advice

Customers who have not received a notification

Any other impact

Support in our community

Our Community hubIf you'd like to speak to us in person, we have a team available at our Community hub in Wednesbury.

our community hub
Drop in and see us on the following days and times:

Monday: 10am - 1pm and 1:30pm - 4pm
Tuesday 10am - 1pm and 1:30pm - 4pm
Wednesday: 10am - 1pm and 1:30pm - 4pm
Thursday: Closed
Friday: 10am - 1pm and 1:30pm - 4pm
Saturday and Sunday: Closed
How to find us

Travelling by car: There are a number of pay and display car parks near by.
Travelling by bus: The bus station is at the end of Union Street.