Annual performance 2021 figures published

We have published our annual review of operating and financial performance results.  

“... The commitment of our people to always deliver the best for our customers is reflected in our strong performance for the year against a number of key indicators. For example, in 2020 we beat our target for the acceptability of the water we supply to our customers. In addition, we saw excellent performance in relation to supply interruptions – despite some challenging conditions during the winter. We also met our leakage targets for the year across both our South Staffs and Cambridge regions. And we continued to engage with young people – delivering a virtual package of assemblies and activities while restrictions on school visits were in place...."

Andy Willicott, managing director

The year at a glance

Graphic showing summary performance 

Summary of results

Financial information 

Graphic showing financial information

View our full results

Read our annual report.

View our monthly performance figures

View our monthly performance on our dashboard


Posted: 16 July 2021