Category: Households

This bereavement policy applies where an account is held in the name of a customer who has passed away, providing you with as much support as you need while updating or closing the account of a loved one.

We aim to provide an excellent service for you, but sometimes things can go wrong. We take complaints very seriously, so if you are not happy with our service we will do our best to put things right.

Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.

Your guide to household metered charges 2019/20

Advice on how to look after the water in your home from WRAS and Water UK

Avoiding and handling winter emergencies leaflet