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Planned road closure in Great Barr
We are working to replace the water mains in Chapel Lane, Great Barr as part of our ongoing improvement programme. In order to complete this work, as safely and efficiently as possible, Chapel Lane will be closed between Coronation Road to St Margaret's Church until 13 May 2019.
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Common queries
Why does my water appear black, brown, orange or yellow?
Black, brown, orange or yellow looking water is usually the result of a sudden change in direction of water within iron mains, which can disturb iron and manganese particles that settle in the bottom of the water pipes.
How do I pay online?
Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.
Why don't I have any water?
We’re sorry if your supply has been interrupted. If we are working on the water network, we’ll always try to get your water back on as quickly as possible, and most supplies are restored in less than four hours.
What are your payment options?
There are lots of ways you can pay – just choose the option that's easiest for you.
Why is my water pressure low?
Water pressure is a measure of the force which pushes water through our mains and into your property.
Do you have online billing?
My Account is our online account service where you can manage your bills and payments.