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Business
From April 2017, the majority of businesses will be able to choose which company provides their retail services for their water, sewerage and trade effluent. This is part of a Government initiative called Open Water. Click here to find out more.
Eligible business customers have already been advised of the change meaning their new retailer will provide a full customer service, including billing, enquiries and complaints.
If you are an eligible business customer, your existing account with South Staffs Water will be automatically transferred to South Staffs Water Business and you now need to visit their website here to access your online account
If you have selected another retailer, please contact them directly. Details can be found on the open water website here.
If you have not been contacted by a retailer, South Staffs Water will still continue to provide your full customer service. Please continue to use our website in the usual way.
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Common queries
Why does my water appear black, brown, orange or yellow?
Black, brown, orange or yellow looking water is usually the result of a sudden change in direction of water within iron mains, which can disturb iron and manganese particles that settle in the bottom of the water pipes.
What are your payment options?
There are lots of ways you can pay – just choose the option that's easiest for you.
Do you have online billing?
My Account is our online account service where you can manage your bills and payments.
How do I pay online?
Pay online with My Account, our online account management service, or pay as a guest - there's no need to log in.
Why is my water pressure low?
Water pressure is a measure of the force which pushes water through our mains and into your property.
Why don't I have any water?
We’re sorry if your supply has been interrupted. If we are working on the water network, we’ll always try to get your water back on as quickly as possible, and most supplies are restored in less than four hours.