Since 1 April 2017, businesses, charities and public sector customers can choose their water supplier that offer both water and wastewater services.
Take a look at the options below to find out more about our charges scheme and other services.
Our Charges
Information on our wholesale charges scheme and primary charges for 2025-26.
Compensation for works
Find out about our compensation entitlement and how you can make a claim.
Guidelines and Policies
Information on the best practice guidelines we follow set by the Retailer Wholesaler Group (RWG).
Board Assurance Statement
Board Assurance Statement for Final Wholesale Charges 2024-25.
Meter Reading Service
Learn more about our meter reading service.
Contact Us
If you are a retailer and need support, or would like to chat with us about our services, you can reach us by email or by phone.
Billing & Settlement Team
Email: Billing&Settlement@south-staffs-water.co.uk
Telephone: 0845 465 1030
Wholesale Service Desk Team
Email: wsd@south-staffs-water.co.uk
Telephone: 0330 123 0116 (lines open Monday to Friday 9am-5pm)
Retail Market Team
Email: NHHretailmarket@south-staffs-water.co.uk
Operations 24-hour Supply Line:
Telephone: 0800 389 10 11
Do you have a household billing enquiry?
See how you can get in touch with us.