Helping our customers to save water
Wherever we can, we provide advice and assistance to our customers about water efficiency. We employ a number of initiatives to support this strategy, including:
- Education services
- Water efficiency advice when you contact us
- Water efficiency messaging on bills and inserts, and our websites
- Offering free water-efficiency devices
Each year we have to achieve a target to reduce the water used by our customers, which contributes to a sustainable future.
Encouraging customers to choose a water meter
Just by having a water meter installed, people are more aware of the water they use.
On average, water usage is 10% less at homes with a meter, compared to those without.
As a general rule of thumb, if there are more bedrooms in your home than there are people living there, it is likely to be financially beneficial too.
By offering a free water meter installation in most circumstances, we hope to encourage more and more people to make the switch.
Don't have a water meter?
Click here to find information about switching to a meter, and see if you would be better off.