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Everything you need to get the most from your water supply.
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Incidents In my area
Cradley Heath
Following the burst in Forge Lane, we have completed the repair to the water main and now need to reinstate the road.
The two-way traffic lights by the train station will be in place until 21 January, while we carry out major works to repair the road.
You may wish to avoid the area if possible and allow extra time for your journey.
We're sorry for any inconvenience caused and thank you for your patience.
Posted: 8 January 2020, 11:09
Updated: 9 January 2020, 09:57
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Common queries
Can I pay by instalments?
Spreading the cost of your bill can make it more affordable, there are many ways you can choose to pay
Why don't I have any water?
We’re sorry if your supply has been interrupted. If we are working on the water network, we’ll always try to get your water back on as quickly as possible, and most supplies are restored in less than four hours.
What are your payment options?
There are lots of ways you can pay – just choose the option that's easiest for you.
Why is my water pressure low?
Water pressure is a measure of the force which pushes water through our mains and into your property.
Do you have online billing?
My Account is our online account service where you can manage your bills and payments.
Why does my water appear black, brown, orange or yellow?
Black, brown, orange or yellow looking water is usually the result of a sudden change in direction of water within iron mains, which can disturb iron and manganese particles that settle in the bottom of the water pipes.