Extra help available during Coronavirus (COVID-19) crisis

If you are worried you may struggle to pay your upcoming water bills, please contact us and we will look at ways we can help you.

There are lots of ways you can pay – just choose the option that's easiest for you.

SMS text messages
Our new ‘text to pay’ service is now live. If you receive a SMS text message prompting you to make a payment, it will be sent from "SStaffWater". If you ever receive contact that you’re suspicious about, please get in touch with us to check it’s genuine.

Most popular payment options

Direct Debit

Simple, safe, convenient and best of all, it's free. You can also spread the cost of your bill over the year.

Log in and pay online

Log into MyAccount to check your balance, change your payment method or make a payment with your debit or credit card.

Pay now

Make a quick payment online with your debit or credit card, without logging into MyAccount.

PayPoint

Pay over the counter at your local PayPoint.

Other payment options

Choose to pay by post, using internet or phone banking, through your benefits or at a bank or Post Office.

Help with paying

If you're having trouble paying your bill - we can help. Click here to find out more.