My bills and payments
My metered bill explained
When you have a water meter fitted you're charged for the water you use. The example below shows a typical bill and how your charges are made up.
You can view your bills by logging into MyAccount.
While we don't provide sewerage services, we bill and collect charges for used water and surface water drainage on behalf of Severn Trent Water so that you only receive a single bill covering all your water services.
Metered bill guide - page 1
Customer ref - your personal account reference number, you'll need this if you contact us.
Bill date - the date your bill was issued.
Payment due date - the date your payment should reach us by.
Account address - address where the bill is sent.
Period of charge and supply address - the period the bill covers and the address of the property where the water service is used.
Balance brought forward (after any payments made) - any money owed or credits from your previous bill.
Total amount due - total amount of any money owed or credits on your account.
Direct Debit instalment information - these are the dates and amounts that will be collected.
Metered bill guide - page 2
Serial number - the serial number for the meter that supplies your property. This number matches the number on your meter.
Present reading - an actual or estimated meter reading which is based on previous water use.
Water charges based on water use* - the charges collected by South Staffs Water.
Charges collected on behalf of Severn Trent Water* - these are the charges for used water and surface water drainage.
Payments received - the payments we’ve had since your last bill.
Charges collected on behalf of Severn Trent Water – this is the charge for highway drainage, visit www.stwater.co.uk for more information.
*There will be more than one line per charge if there has been a price increase in between the readings for this bill.