My bills and payments

My unmetered bill explained

Your unmetered bill is a fixed charge, no matter how much or how little water you use.

You can view your bills by logging into MyAccount.

While we don't provide sewerage services, we bill and collect charges for used water, surface water and highways drainage on behalf of Severn Trent Water so that you only receive a single bill covering all your water services.Unmetered bill - page 1

Image of unmetered bill page 1

1 Customer ref - your personal account reference number.

2 Bill date - the date your bill was issued.

3 Payment due date - the date your payment should reach us by.

4 Account address - address where the bill is sent.

5 Period of charge and supply address - the period the bill covers and the address of the property where the water service is used.

6 Total amount due - total amount of any money owed or credits on your account.

7 Direct Debit instalment information - these are the dates and amounts that will be collected.

8 Balance brought forward (after any payments made) - any money owed or credits from your previous bill.


Unmetered bill - page 2

Image of page 2 of an unmetered bill

 alt= Rateable value - the rateable value of your property is used to calculate your bill. It’s multiplied by the current charge for each service, fresh water and used water and surface water drainage.

Your billing frequency - this is how often we’ll send you a bill.

11 Payments received - the payments we’ve had since your last bill.

12 Water charges based on rateable value - these are the charges collected by South Staffs Water.

13 Charges collected on behalf of Severn Trent Water - these are the charges for used water and surface water drainage.

Image stating 14Charges collected on behalf of Severn Trent Water – this is the charge for highway drainage, visit www.stwater.co.uk for more information.

Graphic stating 15

Charges collected on behalf of Severn Trent Water – this is the fixed charge for wastewater, visit www.stwater.co.uk for more information.

 

You may be better of on a meter

Families save £100 a year on average when they switch to a meter. Try a meter for up to two years and switch back if you don't save.