Rateable value is calculated by multiplying the unmetered water charge (cost per £ of rateable value) by your property's rateable value (for example £275).
As a water-only company, we collect sewerage charges on behalf of Severn Trent. This is to help keep all of your water charges under one bill. If you've noticed an increase to your latest sewerage charges, please see Severn Trent's scheme of charges for more information.
Metered customers only pay for the water they use. Most people save an average of £100 after switching.
Your current payment plan can be changed to monthly, fortnightly or weekly payments to suit your needs. You can manage your payments by logging or registering for MyAccount.
Make quick and easy payments at a time that suits you with our 'pay now' option. All you need is your customer reference number and schedule ID (these can be found on your bill).
If you've found yourself facing financial difficulties, help is available. We have a number of different support options available, including special tariffs and payment breaks.