Extra help

We understand that finding the money to pay your bill can sometimes be difficult. If you're having trouble paying your bill - we can help.

If you are struggling to meet your payments we have a range of options available to help support you.

We do our best to keep prices low for customers. The amount we charge for water is typically up to 25% less than the average amount charged for water in England and Wales.

A problem shared

If you are having difficulties paying your water bill it is important that you contact us as soon as possible either online or by calling. 

Difficulty paying?
0800 09 30 610

Calls to 0800 are free.

We can help you find the right solution to meet your needs. 

Special tariffs

Special tariffs are available to assist customers on a low incomes or who are struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable.

Assure tariff

The Assure tariff is to assist customers in a low income or struggling to pay their water charges.


If you are on a low income we may be able to help by putting a limit on your charges for water and sewerage services.

Easy ways to pay

We offer a range of options to help you manage your payments.

Compare our special tariffs

Find out which of our special tariffs would be best for you.

Payment breaks

Payment breaks

We understand that everyone's financial situation is different. Our payment breaks are for anyone who is temporarily unable to make their payments.

You can also seek independent help and advice from your local Citizens' Advice Bureau, or the Step Change Debt Charity.

Other organisations that can help

There is a lot of help available if you’re struggling to pay your bills

Benefits calculator

Use this benefits calculator to find out your entitlement to means-tested benefits.