My bills and payments

We have a range of special tariffs and options to help people who are on a low incomes or who are struggling to pay their water charges.

	WaterSure	Assure	Assure Assist*	Payment breaks	Assure COVID-19
WHAT IS THIS TARIFF?	This tariff can help if you have a water meter and are receiving one of a number of benefits.	This is our standard discount tariff if you are struggling to pay your water bill.	This is a tariff if you have no income coming into the home and you will probably be going onto the Universal Credit journey.	This may be useful if you need a short break from paying due to a significant change in your financial circumstances.	This tariff is a short term discount designed to help if you have a lower income and been impacted by COVID-19.
DO YOU NEED TO BE ON A WATER METER?	You must have a water meter	Metered and non-metered customers	Metered and non-metered customers	Metered and non-metered customers	Metered and non-metered customers
DO I QUALIFY FOR SUPPORT?	You must receive certain benefits.	Your total household income must be less than £16,480 a year. (If you have dependent children at address, add £1,500 per child to your income.) Or Receive Pension Credit Guarantee Element.	You must have no household income and may be applying for Universal Credit. (You will either be referred to us by DWP / JobCentre or Help To Claim team or you can apply by completing the Assure application form.)	You need a short break from paying due to temporary financial circumstances.	Your total household income must be less than £16,480 a year. (If you have dependent children at address, add £1,500 per child to your income.)
DETAILED ELIGIBILITY	You must receive one of these benefits: Housing Benefit Income Support Working Tax Credit Child Tax Credit (more than one family element Income-related ESA Universal Credit and either: Three or more children aged under 19 living in your household. or someone living in your household who has a medical condition which means they use a lot of water.	We don't include these benefits in your income: Attendance Allowance Disability Living Allowance Personal Independence Payment Carer's Allowance Council Tax Benefit (not single occupancy) Housing Benefit / Housing Allowance Disabled or severely disabled element of Child Tax Credit	We don't include these benefits in your income: Attendance Allowance Disability Living Allowance Personal independence Payment Carer's Allowance Council Tax Benefit (not single occupancy) Housing Benefit / Housing Allowance Disabled or severely disabled element of Child Tax Credit Child Benefit	You must have no arrears on your water account.	We don't include these benefits in your income: Attendance Allowance Disability Living Allowance Personal independence Payment Carer's Allowance Council Tax Benefit (not single occupancy) Housing Benefit / Housing Allowance Disabled or severely disabled element of Child Tax Credit
WHAT DO YOU RECEIVE?	A fixed annual charge.	Discounted 2-year tariff. Year 1 is 60% discount. Year 2 is 40% discount.	Discounted 2-year tariff. Year 1 is 100% discount for 8 weeks then 60% discount for 44 weeks. Year 2 is 40% discount.	A payment break of one, two or three months. This will be deferred to the remainder of the bill.	Discounted tariff for 3 months - 60%. (If you are likely to be in a similar situation after the 3 months, you are encouraged to contact us before the 3 month period ends.)
HOW TO APPLY	More info	More info	More info	More info	More info
EXTRA INFO		An application form needs to be completed and you will need to send in proof of income.	You will need to complete a standard Assure application form and provide us with proof of no household income, this could include a screenshot of your UC journal.		You will need to complete an Assure application form, please send us proof of your COVID-19 situation such as furlough letter or email, isolation note or you may be self-employed and not be eligible for Government help.

Updated: 31 March 2021