My bills and payments

Assure tariff

What is the Assure tariff? The Assure tariff can help customers on a low income or who are struggling to pay their water charges; it aims to reduce water poverty and make our bills more affordable. Customers with a household income of less than £16,105 (excluding income from Disability Living Allowance, Personal Independence Payment and Attendance Allowance), may qualify for a discount of up to 80% on their water charge.

How can I apply?Application forms can be downloaded here or if you prefer please give us a call on 0800 0930610 and we’ll arrange to send one to you. 

If it helps, we can go through your application with you over the phone, or if it’s easier, we’ll come to your home and help you fill in the form.

If you’re already discussing your financial circumstances with a third party such as CAB, StepChange or National Debtline they can apply to us on your behalf.  If they’ve given you a reference number please have it handy.  It’ll help us quickly find your details if you need to get in touch with us to discuss your application.

What you need to do You must complete the application form in full, providing details of all income and expenditure requested on the form. In addition can you please provide proof of your payslips (3 most recent months) or your most recent benefits awards notice. The more information you can provide us with the more certain we can be the advice and assistance we give you is right for you.

Do I have to have a water meter?
No. You can apply for the Assure tariff as long as you meet the qualifying criteria.

If you are billed on rateable value we may determine you would save money by having a meter installed.

Where it is practical to do so, we will encourage you to have a meter to help you make a long term saving. However, you will have two years to exercise the right to revert back to rateable value, if you find the metered charges are higher than you were paying on rateable value.

If it is not practical to have a water meter fitted you may still qualify for a discount of up to 80%, and this will be based on an average water bill.

What happens next? Once we have received your application we will write to you and let you know whether you have been accepted and confirm the amount of discount to be applied to your bills. If you have not been accepted on the Assure tariff we will provide you with other information to help you manage your account and contact information of other organisations that may be able to help you with budgeting and debt advice.

What about the sewerage charges? Upon acceptance to the Assure tariff you will automatically qualify for the sewerage provider’s equivalent tariff. You do not need to do anything; we will apply the discount to your account and notify the sewerage provider. 

How long will I receive the Assure tariff for?You will be assigned on the tariff for one year. Prior to the expiry period we will send you a renewal form to re-apply.

How do I pay? We offer a range of flexible payment methods and frequencies, and as part of the application process this will be agreed with you. For further information on options available please click here

What happens if I cannot keep up the payments? We hope the advice you receive will enable you to keep up your payments to us, but if you get into further difficulties, you must let us know. If we know you are having problems, we may be able to offer more help and support. If you do not make payments and we do not know that you are having problems, we will no longer be able to help you and normal debt recovery will resume.