My bills and payments
When you contact us to ask for support with your water bill, we normally ask you to provide details of your income. This allows us to see which of our support schemes you are eligible for depending on your financial situation.
Finding the right support for you
Want to know how Open Banking can help you? Take a look at our frequently asked questions >
Although you can provide this information over the phone, we sometimes ask for additional proof of any benefits or income you receive as part of the application process. This can obviously delay you obtaining the support you need until we receive this proof of income.
However, with Open Banking it means we can carry out a review of your income there and then over the phone. It makes applying for support a much quicker and easier experience.
Once you provide permission for us to access your banking information we can then see immediately which benefits you receive and your main sources of income.
No more filling out application forms or having to contact organisations to obtain proof of your income. It means we can give you a decision there and then on the support we can provide with your water bill.
You're in control
It’s entirely up to you whether you use Open Banking when you deal with us. When you call we’ll ask you if you wish to use Open Banking to complete your application. You’re under no obligation to say yes to Open Banking to receive financial assistance from us, it just makes the application process much easier.
Whenever you do share data with us, it’ll only be the data you’ve agreed to share, you have the opportunity to amend this data before submitting anything and you can cancel at any time.
We’ve answered some additional questions about Open Banking below. However, if you have any specific queries about Open Banking please call us on 0345 60 70 456.
Frequently asked questions