My bills and payments

There are a number of reasons why your Direct Debit payment needs to increase. We've provided some of the most common reasons below, but if you're unsure, please contact us and we'll be happy to help you.

Why has my Direct Debit increased?

Financial support is available >

If you've found yourself facing financial difficulties, we're here to help. We have a number of different support options available, including special tariffs and payment breaks.