Customers are asked to consider small actions they can take to save water during this long and dry period.
A summary of the outcomes from an annual review of our Water Resources Management Plan and points raised by our regulators.
The final report has been published for our innovative water-saving project, supporting customers of different faiths and cultures to reduce their water use.
Our Water Resources and Environment Manager highlights why we need to think about the water we use.
After experiencing prolonged periods of hot and dry weather in early spring, saving water will play an important role in helping us to protect our water resources and the environment
Take part in Water Night - turn off your taps for five hours and discover the importance of water in our daily lives.
Customers can now quickly and easily see how their water company is performing and compare it to other companies. The information is on the website www.discoverwater.co.uk, and has a range of data covering water quality, public health, customer service and environmental aspects of water and sewerage services.
South Staffs Water employee Dave Garrard has handed over more than £1,700 to WaterAid after completing the Prudential RideLondon 100 mile cycle challenge.
South Staffs Water is advising customers of ways they can use the Easter break to help reduce their water use.
South Staffs Water has successfully prosecuted Go Plant for illegally taking water from a hydrant, through unauthorised use of a standpipe.
This World Water Day, we put a spotlight on how our water supply and climate change are at the forefront of all of our minds.
South Staffs Water has successfully prosecuted a developer for illegally taking water from a hydrant, through unauthorised use of a standpipe...
Jim O’Sullivan has been appointed as a Non-Executive Director of the Board with immediate effect.
'Making water count' is not just a principle that we pride ourselves on, but also an ongoing promise to educate the next generation - they are, after all, the future of our precious resource.
South Staffs Water becomes a member of Linesearch before u dig (LSBUD) to further protect assets.
We will invest £926 million over the next five years to protect water supplies, improve our customer service, enhance the environment and safeguard the resilience and health of our infrastructure.
South Staffs Water to be involved in two innovation projects to help tackle challenges in the water sector.
A new discounted tariff is now available to support metered households in saving water every day.
Come and see our community team at one of our drop-in areas
South Staffs Water has appointed Elena Karpathakis to be its new Managing Director.
David Brown has been appointed as our new Transformation Director.
Sit down with our community engagement team to discuss how you could save more money on your water bill
Take a look at what to do if you think you have a leak in your home and what steps you should take to get this resolved.
Joanna Smith has been appointed as the new Finance Director for Cambridge Water and South Staffs Water.
South Staffs Water announces a change of managing director.
We have published our annual gender pay gap report, looking at the average difference between how much men and women are paid in an organisation for doing the same job.
The construction phase of work to create a drinking water storage reservoir as part of the existing South Staffs Water site at Outwoods in Burton upon Trent, will begin this week.
Our very own Nick Holloway, Jhordan Murray and Rachel Dean have pledged to walk further than usual this March in solidarity with those who have no choice but to walk to collect water.
We're asking household customers, business customers, and stakeholders to give feedback on our five-year business plan proposals.
Farmers can benefit from a Wildfarmed water premium from harvest 2025 to help reduce water pollution and improve soil resilience.
Surface Water Drainage
Water Industry policy for the enforcement of the Water Supply (Water fittings) Regulations by WRAS.
Water Resources Management Plan (WRMP)
Responsibility for water pipes
Miscellaneous Water Charges 2025-26
Miscellaneous Water Charges 2024-25
Help to save water around your home
Our policy on keeping water safe in premises.
A breakdown of the water services we provide
Advice on how to look after the water in your home from WRAS and Water UK
Report covering a synthesis of all insights related to WRMPs across Water Resources East water companies – published August 2022
Report covering a synthesis of all insights related to WRMPs across Water Resources West water companies – published April 2023
Guidance and advice on water reuse systems provided by Water UK and the Home Builders Federation.
South Staffs Water PR14 Reconciliations - July 2018
This leaflet by WRAS that provides information about the Water Supply (Water Fittings) Regulations and how they affect you.
Notice of Application for Water Services and Sewerage Services Licences.
Water Resources Management Plan - Annual Review 2017
Water Resources Management Plan Annual Review 2016.
Developer services info sheet 1 - requirements for installing water supply pipes.
Water is a valuable resource, yet all too often we take it for granted. Whether your business is large or small it will benefit from using water efficiently.
An evaluation into the possible water savings achieved during the Water Efficiency in Faith and Diverse Communities Project from environmental consultants Artesia.
Our draft water resources management plan for the South Staffs region.
Our draft water resources management plan for the Cambridge region.
A commentary on data in the ‘Water resources’ section of our data tables.
Research conducted into our regions by CEPA to determine the levels of water poverty we need to tackle.
Report covering findings from engaging customers around their water uses in outdoor spaces – published October 2022
Use this form to notify us of a change of plumbing installation under the Water Fittings Regulation 5.
Strategic regional water resources reconciliation model Dec 2020 v2
A commentary on data in the ‘Costs (wholesale) water’ section of our data tables.
SSC02 South Staffordshire Water – long term delivery strategy.
Appendix A49 Water resources annualised unit cost model
RA01 - PR19 2020 to 2025 - Wholesale water base cost allowance
Water Resources Management Plan Cambridge Region - Annual Review 2017
PR24 Draft Determination representation. RCV adjustments model South Staffs Water
PR24 Draft Determination representation. Land sales South Staffs Water
PR24 Draft Determination representation. Revenue adjustments model South Staffs Water
PR24 Draft Determination representation. Strategic regional water reconciliation SSC
A report on the Water Efficiency in Faith and Diverse Communities Project, funded by Ofwat's Innovation Fund, exploring the relationship between water-saving and faith and cultures.
Report covering findings on customers preferences towards changes to water resources – published June 2022
Developer services info sheet 2 - requirements for protecting and accessing water supply pipes.
Developer services info sheet 3 - details for cisterns for storing water and animal troughs.
Report on the impact of climate change on raw water quality in the long term (to 2050).
As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.
Moving your water meter isn’t standard DIY. This policy tells you what you need to do if you want to move your meter.
Presentation shared at the Your Water Your Say session held on Tuesday 15 October 2024.
Report on the impact of Covid-19 on the water sector conducted by external company, Frontier Economics.
This guidance is to help property developers and installers when designing water service layouts in multi-occupancy buildings such as maisonettes, apartment blocks and flats.
SSC01Securing your water future – South Staffordshire Water’s business plan 2025-2030.
RA02 - PR19 2020 to 2025 - Addendum to Appendix A29 – Wholesale water enhancement cost allowance
PR24 Draft Determination representation. RPI CPIH wedge model South Staffs Water
PR24 Draft Determination. ODI performance model 2024-25 South Staffs Water-updated forecasts
This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2020 to 31 March 2021, unless otherwise stated. Wholesale charges are the charges that retailers have to pay wholesalers for the provision of wholesale water services.
How feedback on our business plan gained in our ‘Your water, your say’ session has been incorporated into our final business plan.
An independent report which includes questions and answers from the Your Water Your Say session held on Tuesday 15 October 2024.
This charges scheme sets out our wholesale charges to provide water to a retailer. All charges are effective from 1 April 2021 to 31 March 2022, unless otherwise stated.
Water framework directive regulations assessment
Water resources planning tables 2024
Water Framework Directive option level impact assessments
Water Resources West Headroom Technical Note
Water resources activity panel method statement
Our final Water Resources Management Plan 2024
Statement of final wholesale water charges and charges scheme
Wholesale water charges scheme 2023/24
Water industry approved barrier pipe information
An assurance report for Our business plan provided to Ofwat by the CCG's Of South Staffs Water and Cambridge Water
Report covering findings the main barriers and motivators to supporting large water user businesses to save water - published March 2022
WRMP Appendix X Resilience of SSW Water Supply System
The annual review for 2023-24 of our Water Resources Management Plan 2019.
Water resources activity panel theme 1 - Strategic choices report
Water resources activity panel theme 3 - deep dives report
Our statement of response for our Water Resources Management Plan 2024
Our final Water Resources Management Plan 2024 Customer Summary
Customer panel report to accompany the PR19 Business Plan of South Staffs Water
Further details about our Water Resources Advisory Panel
Statement of indicative wholesale water charges and charges scheme 2019-20
Statement of indicative wholesale water charges and charges scheme 2020-2021
Statement of indicative wholesale water charges and charges scheme 2020-2021
Our who's responsible leaflet explains who is responsible for water supply pipes, stops taps, water meters and sewerage and drainage pipes.
This Charges Scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services.
This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services.
This bid assessment framework sets out guidance for third parties wishing to engage with South Staffs Water (incorporating Cambridge Water) about; providing a solution to a potential water deficit; making us aware of an innovation that will drive efficiency in the processes around producing and distributing water; making us aware of an innovation that will drive efficiency in water usage; and using our network to transport water.
We're committed to providing high quality water, meeting your need and delivering great value for money. Read more about how South Staffs Water are here for you.
This charges scheme sets out our charges for water services and also those we collect on behalf of Severn Trent Water for wastewater services. This scheme comes into effect on 1 April 2020.
A qualitative research report from an independent research company called Explain, carried out to better understand the most effective ways to communicate with people from different faith communities regarding their water use and water saving.
WRMP Appendix N SSW Synthetic drought series and resilience of SSW Water Supply System
Data used as part of the annual review 2023-24 for our Water Resources Management Plan 2019.
Water resources activity panel theme 3 - deep dives online groups report
Our final Water Resources Management Plan (WRMP) 2024 Post Adoption Statement (PAS)
A response from Water Resources West (WRW) advising its support in meeting the expectations of our drought plan
A report on the climate change risks affecting our sector and how we’ll ensure future water supplies for customers in our region.
Specific Code of Practice requirements under the Water Industry Accredited Entity Scheme (WIRSAE) for Accredited Entities.
This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.
Our supporting information behind our plan to build a reservoir in the Fens in Cambridge with Anglian water.
Use this form if you would like someone else to discuss and manage your account with South Staffs Water.
This document sets out and defines the way South Staffs Water (incorporating Cambridge Water) will charge developers for everything associated with new developments and new connections to our network. These charges cover the period from 1 April 2019 to 31 March 2020.
Green recovery submission to year end 31 March 2024. Installing ceramic membrane filters at Hampton Loade water treatment works.
A summary of our report on the climate change risks affecting our sector and how we’ll ensure future water supplies for customers in our region.
Report covering findings on customer preferences for universal metering programme and use of water transfers as a future supply side option - published November 2021
This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.
This document outlines the non-primary charges for use by licensed retailers in connection with services requested from South Staffs Water in support of the competitive retail market.