Our strategies and plans

We're planning for the future to ensure we can continue to provide high-quality, reliable services to all our customers.

In compiling all our plans we have consulted with customers and key stakeholders and their views have helped shape our proposals.

Every five years water companies submit a business plan to the regulator, Ofwat, which sets out what they hope to achieve in the following five years, and how all the costs involved are to be paid for. Ofwat then decides what customers pay for each of the five years.

In April 2013 we merged with Cambridge Water and on 2 December 2013 we published a single business plan for the period 2015-20, which covers both regions.

Our business plan

Click here to read more about our plans for the period 2015 to 2020

Our water resources plan
We are committed to providing a high quality and reliable water supply to customers now and in the future.

We aim to achieve this in a way that is the most affordable and takes into consideration any environmental pressures on our resources over the period 2015 to 2040.

Our water resources plan

Click here to read more about our water resources for 2015 to 2040

Our drought plan
Our drought plan sets out how we will manage our water resources during dry years to ensure that essential public water supplies are maintained.

Our drought plan

Click here to read more about our drought plan