If you are on a low income we may be able to help by putting a limit on your charges for water and sewerage services.

WaterSure is a national scheme designed to help families save money if they use a lot of water and receive certain income-related benefits.

To be on the tariff you must have a water meter fitted. Customers on WaterSure pay for the water they use, up to a fixed maximum which won't be higher than the average household water bill.

Requirements for WaterSure

 Before you make an application, please check that you:

• Universal credit
• Housing benefit
• Income support
• Pension credit
• Income-based job seeker's allowance
• Working tax credit
• Child tax credit (you must be receiving more than just the family element)
• Income-related employment and support allowance

3. And have either:

• Three or more children under the age of 19 living in the household for whom the person receiving benefit also claims child benefit

• Someone living in your household, who has a medical condition which means they use a lot of extra water:
  • Desquamation (flaky skin loss)
  • Kidney failure requiring home dialysis (where the health authority does not contribute to payment of the water bill)
  • Crohn’s disease
  • Ulcerative colitis
  • Abdominal stomas
  • Weeping skin diseases (eczema, psoriasis, varicose ulceration)
  • Incontinence
  • Or any other medical condition for which a qualified medical practitioner has provided a certificate or written evidence confirming the requirement for additional water use, and as a result of that condition uses a significant additional amount of water

ImportantYou do not qualify for the scheme if you water your garden with a non-handheld appliance such as a sprinkler or domestic irrigation system, or if you have an auto-fill swimming pool, or a pond with a capacity of over 10,000 litres.

WaterSure charges 2022/2023

This is a fixed annual charge.