We send our metered household customers a bill at least twice a year.
At least one bill each year will be based on an actual meter reading. If we don't have an actual reading, bills will be based on an estimate. The estimated bills are calculated by averaging the daily consumption between two actual meter readings.
If we don't have any actual readings, we will use the consumption from the previous billing period.
When you receive an estimated bill from us you can submit a reading either online or by contacting us.
Payment is due on the date shown on the bill, but your bill may also be paid in:
12 monthly instalments
Fortnightly or weekly instalments
Payment plans are designed to spread the cost of your water bill, making it more affordable. Your payments need to reach us on or before the due date or the payment plan will be cancelled and all outstanding charges will be due.
These are the cookies required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, making use of e-billing services.
Accepted cookie consent
AuthToken and ASP.Net session
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Google Tag Manager
They are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your customer reference number or choice of language).