Our code of practice for leakage

Our code of practice for metering

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.

Our Code of Practice for Metering gives guidance and information on all you’ll need to know about water meters.

Information about paying your bills, and what we will do if you don't pay and do not contact us.

Condition R Compliance Code

South Staffs Water's Response to Household Call for Evidence

Network Access Code October 2018

Your guide to household metered charges 2018/19

Your guide to household metered charges 2019/20

Board leadership, transparency and governance code - published in March 2014

Notice of application to exit from the non-household retail market

Appendix J Draft WRMP19 South Staffs non-Household consumption forecast

Appendix H Draft WRMP19 South Staffs Household Micro-component and consumption forecast

Overall, the average household bill in both regions will fall, which is in line with our Business Plan.