Our Code of Practice for household customers 2020/21

This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.

Condition R Compliance Code

Board Leadership, Transparency and Governance Code

Network Access Code October 2020

South Staffs Water's Response to Household Call for Evidence

Your guide to household metered charges 2019/20

Notice of application to exit from the non-household retail market

Appendix J Draft WRMP South Staffs non-Household consumption forecast

Appendix H Draft WRMP South Staffs Household Micro-component and consumption forecast

Overall, the average household bill in both regions will fall, which is in line with our Business Plan.

As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.

Overall, the average household bill in the South Staffs region will increase from £146 as set out in our Business Plan for 2019-20 to £149 in 2020-21