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Results for: code of practice household

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Code of practice for leakage

Our code of practice for metering

Our Codes of Practice for Household Customers

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.

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Our Code of practice for metering

Our Code of Practice for Metering gives guidance and information on all you’ll need to know about water meters.

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Code of Practice Addendum Document

This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.

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Our Code of Practice for household customer debt

Information about paying your bills, and what we will do if you don't pay and do not contact us.

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Condition R Compliance Code

Corporate Governance Code

Network Access Code

Response to Household Call for Evidence

South Staffs Water's Response to Household Call for Evidence

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Your guide to household metered charges 2018/19

Your guide to household metered charges 2019/20

Notice of application to exit from the non-household retail market

Notice of application to exit from the non-household retail market

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WMRP 2019 - Appendix J

Appendix J Draft WRMP South Staffs non-Household consumption forecast

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WMRP 2019 - Appendix H

Appendix H Draft WRMP South Staffs Household Micro-component and consumption forecast

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Statement of Significant Change 2019-20

Overall, the average household bill in both regions will fall, which is in line with our Business Plan.

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Statement of significant change to end user charges 2020-21

Overall, the average household bill in the South Staffs region will increase from £146 as set out in our Business Plan for 2019-20 to £149 in 2020-21

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