Results for: code of practice household

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Code of Practice for household customers 2023/24

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.

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Leakage code of practice

Code of Practice Addendum Document

This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.

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Condition R Compliance Code

Corporate Governance Code

Network Access Code

Response to Household Call for Evidence

South Staffs Water's Response to Household Call for Evidence

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Your guide to household metered charges 2019/20

Notice of application to exit from the non-household retail market

Notice of application to exit from the non-household retail market

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Guide to Best Practice in the Catchment

WRMP24 - Appendix C2

WRMP24 - Appendix B15

WRMP24 - Appendix C1

Household consumption forecasting micro-component model

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PR24 technical triangulation report, phase 1

Report outlining the methodology for developing a best practice triangulation framework – published January 2023 (Appendix - SSC08)

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PR24 Demographic profiling

Report covering demographic profiling of household and non-household customers across our two supply regions - published September 2023

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WMRP 2019 - Appendix J

Appendix J Draft WRMP South Staffs non-Household consumption forecast

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WMRP 2019 - Appendix H

Appendix H Draft WRMP South Staffs Household Micro-component and consumption forecast

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Statement of Significant Change 2019-20

Overall, the average household bill in both regions will fall, which is in line with our Business Plan.

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NHH demand reduction research

Report covering findings on developing and testing proposition to enable more effective demand reduction in the non-household market – August 2022

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Water Codes for adoption - local practices; consultation document

As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.

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Statement of significant change to end user charges 2020-21

Overall, the average household bill in the South Staffs region will increase from £146 as set out in our Business Plan for 2019-20 to £149 in 2020-21

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