Our code of practice for leakage

Our code of practice for metering

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.

Our Code of Practice for Metering gives guidance and information on all you’ll need to know about water meters.

This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.

Information about paying your bills, and what we will do if you don't pay and do not contact us.

Condition R Compliance Code

South Staffs Water's Response to Household Call for Evidence

Board Leadership, Transparency and Governance Code

Network Access Code October 2019

Your guide to household metered charges 2019/20

Notice of application to exit from the non-household retail market

Appendix J Draft WRMP South Staffs non-Household consumption forecast

Appendix H Draft WRMP South Staffs Household Micro-component and consumption forecast

Overall, the average household bill in both regions will fall, which is in line with our Business Plan.

Overall, the average household bill in the South Staffs region will increase from £146 as set out in our Business Plan for 2019-20 to £149 in 2020-21