Our Code of Practice for household customers 2020/21
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Code of Practice 2020/21
Code of Practice Addendum Document
This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.
Download/ViewCondition R Compliance Code
Condition R Compliance Code
Download/ViewCorporate Governance Code
Board Leadership, Transparency and Governance Code
Download/ViewNetwork Access Code
Network Access Code October 2020
Download/ViewResponse to Household Call for Evidence
South Staffs Water's Response to Household Call for Evidence
Download/ViewYour guide to household metered charges 2019/20
Your guide to household metered charges 2019/20
Download/ViewNotice of application to exit from the non-household retail market
Notice of application to exit from the non-household retail market
Download/ViewWMRP 2019 - Appendix J
Appendix J Draft WRMP South Staffs non-Household consumption forecast
Download/ViewWMRP 2019 - Appendix H
Appendix H Draft WRMP South Staffs Household Micro-component and consumption forecast
Download/ViewStatement of Significant Change 2019-20
Overall, the average household bill in both regions will fall, which is in line with our Business Plan.
Download/ViewWater Codes for adoption - local practices; consultation document
As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.
Download/ViewStatement of significant change to end user charges 2020-21
Overall, the average household bill in the South Staffs region will increase from £146 as set out in our Business Plan for 2019-20 to £149 in 2020-21
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