You said: "You’ve sent me a letter about changing my meter but I can’t get through when calling the telephone number."
Complaints received this month:
Complaints are split into four categories shown in the graph below.
We did: We're reviewing the way we're managing calls coming into our customer contact centre, creating more availability for you to reach us.
You said: "I rang to advise you I had a leak on my garden and you told me it was my responsibility to repair this."
We did: We’re now visiting any customers who have a leak to see if we can help them.