Our code of practice for leakage
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Code of practice for leakage
Our code of practice for metering
Our code of practice for metering
Download/ViewOur Code of practice for metering
Our Code of Practice for Metering gives guidance and information on all you’ll need to know about water meters.
Download/ViewCode of Practice Addendum Document
This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.
Download/ViewOur Codes of Practice for Household Customers
This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.
Download/ViewCondition R Compliance Code
Condition R Compliance Code
Download/ViewNetwork Access Code
Network Access Code October 2018
Download/ViewCorporate Governance Code
Board Leadership, Transparency and Governance Code
Download/ViewRA04 - PR19 2020 to 2025 - NERA report on leakage reduction funding
RA04 - PR19 2020 to 2025 - NERA report on leakage reduction funding
Download/ViewDraft Determination response 2019: Appendix 11 NERA report on leakage reduction funding
Appendix 11 NERA report on leakage reduction funding
Download/ViewOur Code of Practice for household customer debt
Information about paying your bills, and what we will do if you don't pay and do not contact us.
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