Our code of practice for leakage

Our code of practice for metering

Our Code of Practice for Metering gives guidance and information on all you’ll need to know about water meters.

This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.

Condition R Compliance Code

Network Access Code October 2019

Board Leadership, Transparency and Governance Code

RA04 - PR19 2020 to 2025 - NERA report on leakage reduction funding

Appendix 11 NERA report on leakage reduction funding

Information about paying your bills, and what we will do if you don't pay and do not contact us.

As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.