Our code of practice for leakage
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Leakage code of practice
Code of Practice Addendum Document
This document details the South Staffs Water specific Code of Practice requirements under the WIRSAE scheme for Accredited Entities.
Download/ViewCode of Practice for household customers 2023/24
This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.
Download/ViewCondition R Compliance Code
Condition R Compliance Code
Download/ViewCorporate Governance Code
Board Leadership, Transparency and Governance Code
Download/ViewNetwork Access Code
Network Access Code October 2022
Download/ViewRA04 - PR19 2020 to 2025 - NERA report on leakage reduction funding
RA04 - PR19 2020 to 2025 - NERA report on leakage reduction funding
Download/ViewDraft Determination response 2019: Appendix 11 NERA report on leakage reduction funding
Appendix 11 NERA report on leakage reduction funding
Download/ViewCode of Practice for household customers 2023/24 - Water pipes
Responsibility for water pipes
Download/ViewCode of Practice for household customers 2023/24 - Metering
Information about meters, including how to read them
Download/ViewCode of Practice for household customers 2023/24 - Customer Promise
Our Customer Promise covers the terms of the statutory Guaranteed Standards Scheme and sets out our additional customer service promises
Download/ViewCode of Practice for household customers 2023/24 - Complaints procedure
We aim to provide an excellent service for you, but sometimes things can go wrong. We take complaints very seriously, so if you are not happy with our service we will do our best to put things right.
Download/ViewCode of Practice for household customers 2023/24 - Water services we provide
A breakdown of the water services we provide
Download/ViewCode of Practice for household customers 2023/24 - Water charges and bills
Our policy on charging and the scale of charges payable within the year
Download/ViewGuide to Best Practice in the Catchment
PR24 technical triangulation report, phase 1
Report outlining the methodology for developing a best practice triangulation framework – published January 2023 (Appendix - SSC08)
Download/ViewWRMP24 Theme 1 and 3 research
Report covering findings from quantitative research of customer preferences rankings into service level resilience, environmental ambition, universal metering and leakage ambition – published April 2022
Download/ViewWRMP24 Theme 1 and 3 research (1)
Report covering findings from quantitative research of customer preferences rankings into service level resilience, environmental ambition, universal metering and leakage ambition – published April 2022
Download/ViewWater Codes for adoption - local practices; consultation document
As part the upcoming Code for Adoption changes within the water industry each water company is required to publish and consult on any local practices which they wish to use rather than or in addition to the industry-wide standard practices.
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