Our code of practice for leakage

Information about the main services we provide and how to get help and advice.

Condition R Compliance Code

Access Code Guidance and Common Contract

Information about paying your bills, and what we will do if you don't pay and do not contact us.

SST and CAM Network Access Code Oct15

Board leadership, transparency and governance code - published in March 2014

Our Network Access Code details the processes and guidelines the holder of a Water Supply Licence should adopt if they take over retail responsibilities for any customers within our region.