Our code of practice for leakage

Our Code of Practice for Metering gives guidance and information on all you’ll need to know about water meters.

This Code of Practice is for household customers and gives information on the services we provide, the terms and conditions on which they are offered and how our customers can find the help and advice they need.

Condition R Compliance Code

Information about paying your bills, and what we will do if you don't pay and do not contact us.

Access Code Guidance and Common Contract

SST and CAM Network Access Code Oct15

Board leadership, transparency and governance code - published in March 2014

Our Network Access Code details the processes and guidelines the holder of a Water Supply Licence should adopt if they take over retail responsibilities for any customers within our region.