Coronavirus

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Coronavirus (COVID-19) latest advice and information

Latest update: 8 January 2021

We understand that this is a difficult time for everyone and wanted to keep you updated on the steps we are continuing to take, to make sure we protect our customers and our employees from the potential spread of Coronavirus (COVID-19), whilst making sure we continue to provide our essential services as normal.

Read our FAQs (click here)

undefinedAs we all continue to adjust to the ‘new normal’, I’m pleased to say that our essential services have remained unaffected and we continue to be focused and committed to the delivery of high-quality water, and supporting you and our communities as much as we can.

This past year hasn’t been without its challenges; with more people staying at home, we’ve seen a rise in demand for water, but I would like to say ‘thank you’ to all of you who have supported our ongoing appeal to use water wisely.

I want to reassure you that we will continue to supply your essential service, whilst offering support if you’re struggling financially, as well as keeping you and our teams safe.

I would like to thank you and our suppliers for working with us and to make this possible and wish you all the very best during these challenging times.

Andy Willicott, Managing Director

How we're staying COVID-19 secure
We have complied with the government's guidance on managing the risk of COVID-19 and shared the results with our people.

Frequently asked questions

 ▶️ Extra help

▶️ Customer health and safety

▶️ Water supplies

▶️ Contacting us

Posted: 18 March 2020
Updated: 8 January 2021